Privacy Policy

Last updated: August 2026

1. Introduction

Emergency Food Shop ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website emergencyfoodshop.com and place an order with us.

2. Data Controller

The data controller responsible for your personal data is Emergency Food Shop. For any privacy-related enquiries, please contact us via our Contact page.

3. What Data We Collect

We may collect the following personal data:

Name and contact details (email address, phone number)
Shipping and billing address
Payment information (processed securely – we do not store card details)
Order history and purchase behaviour
Device and browsing data (IP address, browser type, pages visited) via cookies

4. How We Use Your Data

We use your personal data to:

Process and fulfil your orders
Send order confirmations and shipping notifications
Respond to your enquiries and provide customer support
Improve our website and services
Comply with legal obligations

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data on the following legal bases:

Contract performance – to fulfil your order
Legitimate interests – to improve our services and prevent fraud
Legal obligation – to comply with applicable laws
Consent – for marketing communications (where applicable)

6. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties solely to operate our business, including:

Shipping carriers (e.g. FedEx, postal services) to deliver your order
Payment processors to handle transactions securely
Shopify Inc. – our e-commerce platform provider

All third parties are required to handle your data in accordance with applicable data protection laws.

7. International Transfers

As we ship globally, your data may be transferred to and processed in countries outside the EEA. Where this occurs, we ensure appropriate safeguards are in place.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. tax and accounting obligations).

9. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us via our Contact page.

10. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings.